Contact Us
You can email ourtimebank@gmail.com to contact us with any questions you may have regarding our organization or events. Please note that our organization is 100% volunteer run, which means nobody is a paid staff member, everyone helps with all the tasks of running this organization in snippets of time they find in between their busy lives. So it may take a couple of days for someone to get back to you, but please be assured that we are definitely going to read your email and address your concern as quickly as we can.
Frequently Asked Questions regarding the Repair Café:
Q: When and where is the next Repair Café?
A: Please check the events page. If it has been scheduled, it will be listed. If you don't see a listing, that means we don't know the date or location yet.
Q: Can you fix a certain item?
A: Please see the Repair Café page for categories we most likely can handle. If it's not on there, we won't know until we can have one of our fixers look at it in person. If you're asking whether a particular category of fixer will be at the next event, we will not know until sign-ups have been completed, about a week or two prior to the event date.
Q: Do we take donations of things that need to be fixed?
A: We have no permanent physical location, nor employees, so we are unable to take anything. Please bring only what you need fixed and plan to take home with you.
PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user makes a donation, enters, submits, or accesses their information, in order to maintain the safety and security of private personal information. All financial transactions are processed through a gateway provider (PayPal) and are not stored or calculated on our servers.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. See more here
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of Our Time Bank to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to ourtimebank@gmail.com or write us:
CA Privacy Rights, Our Time Bank, PO Box 661647, Los Angeles, CA 90066. We take great pride in the relationship of trust we have built with our guests over the years and we are dedicated to treating your personal information with care and respect.
Pursuant to California Civil Code Section 1798.83(c)(2), members of Our Time Bank do not share guests’ personal information with other member organizations or others outside The Our Time Bank membership organization for those parties’ direct marketing use unless a guest elects that we do so.
According to CalOPPA, we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
On our Privacy Policy Page
Users are able to change their personal information:
By emailing us
By calling us
By logging in to their account
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 18.
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Do we use "cookies"?
Yes. Cookies are small pieces of information that a site or its service provider saves to your device through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process who is logged into the TimeBank. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookie settings.
If you disable cookies off, some of our site services may not function properly, but it won't affect the overall user experience that make this site unique.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking. Nor do we tailor ads or other content to visitors in any way.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience. TimeBank members supply information about what they can do for others, their availability, languages they speak and other matters that can help their TimeBank enlist them in building community
When do we collect information?
We collect information from you when you register on our site, fill out a form or enter information on our site. Ourtimebank.com collects information from the membership application, registration, and orientation processes. Some information is updated as involvement in Our Time Bank increases.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To make matches, to respond to your requests for help, to organize events.
Fair Information Practices – Data Breach
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify registered members via email within 1 week
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.